It’s pretty exhilarating to be where the magic of Olympic training happens, and maybe even hope that some of it might rub off while you’re there.
Comcast’s Coaches Camp for call center leaders invited us to lead a few team building activities while helping them give back to area kids. The goals of the program were to improve leadership skills and emphasize the values of shared leadership and effective communication.
Caring Through Leadership
The company wanted to reinforce the idea that leaders don’t work alone. At Comcast, caring is demonstrated through leadership. With several icebreakers and team building games designed to get folks talking and working together, coupled with our Rescue Buddies™ program, we knew we could help Comcast’s call center leaders climb the mountain of success.
The Advice of an Olympian Inspires Comcast Employees
The camp was held in Colorado Springs. About 65 people gathered at the beautiful 35-acre Olympic Training Center. The program opened with a presentation by Olympian Jason Pryor, who won several bronze, silver, and gold medals in fencing. He shared his story of hard work and determination, and really inspired and motivated attendees. People were excited to get started when they met us outside afterward.
Team Building Comes Easy
A few rounds of Say What I Say, Air Counting, Circuit Ball, and John, John, gave folks the chance to appreciate others’ perspectives when collaborating, and practice making adjustments in expectations and communication as needed. Our commercials program let folks work together in groups and exercise those creative muscles; everyone had a good time making their “pitches” to fellow call center leaders.
Comcast Coaches Camp Completes 64 Rescue Buddies™
By this time, people were ready to take on the final challenge, which was the preparation of 64 Rescue Buddies™ for the Cimarron Hills Fire Department. The first part of the program is a scavenger hunt for materials. Each team was extremely competitive (in a good-natured way!). It was clear that folks wanted to put the idea of ‘caring through leadership’ into action.
The local fire department give the teddy bears to children in crisis. Comcast’s call center leaders took their role seriously, putting care into each bear so that it would be ready when needed. The group became a little emotional when Virpi Mattson of the fire department came to receive the donations. This is clearly a group where leadership and caring comes naturally to them. It was gratifying for all of us to see those qualities channeled into something tangible for children.